As a young, growing business striving to establish ourselves in the community, we greatly benefit from word-of-mouth referrals and online reviews. And we often find ourselves facing this conundrum: Should a business ask for reviews?
In the past, businesses — unaware of my opinion of them — have outright asked me to leave them a positive review on Yelp. I find this off-putting, as I feel that businesses should not solicit for reviews. Happy customers should want to leave them. Yet, even when I do receive great service, I find myself forgetting to follow up with one.
So, what is the answer? Should a business ask for reviews? Honestly, I don’t know the answer.
Currently, Williams Mobility has ten 5-star reviews on Yelp. Three are hidden, as the Yelp algorithm automatically screens out some reviews, especially when written by first-time reviewers. Our most recent “recommended” Yelp review dates back to December of last year. And as of yet, we’ve received no Google or Facebook reviews, although we have clients who have found us on both platforms.
If you are a happy customer who wants to leave a review, please consider doing so. 🙂